Terms and Conditions
These Terms and Conditions outline the agreement between you, the Client or Agent, and Wildtour Co., Ltd. By booking a tour with Wildtour Co., Ltd., you agree to abide by these terms, which include our cancellation policy and certain liability limitations. These terms affect your legal rights, including the right to sue, as well as governing law, jurisdiction, and forum. Please read them carefully to understand both your and our rights and obligations.
All quoted prices are provided on a net basis in U.S. dollars and are valid as per the date specified on Wildtour Co., Ltd.’s printed quotation or invoice issued to the Client or Agent. Wildtour Co., Ltd. guarantees that prices quoted are accurate at the time of issuance but may change due to fluctuations in market conditions, taxes, or exchange rates, with or without prior notice.
General Tour Package Inclusions
Our tour packages include all meals, beverages, internal transportation, accommodations, and guide services:
Accommodation: In Vietnam’s national parks, accommodations are basic but come with private bathrooms and either a fan or air-conditioning. Some national parks provide electricity through generators in the evening. In cities such as Saigon, Dalat, Da Nang, Hue, Hanoi, and Sapa, accommodations range from 3-star to 5-star hotels, depending on the itinerary.
Transportation: Ground transportation is provided by modern, air-conditioned cars or minibuses. Some birding sites offer additional options, including jeep, pickup, boat, motorbike, or bicycle. Travel to Sapa is via an air-conditioned overnight train from Hanoi. Domestic flights within Vietnam are offered by Vietnam Airlines, Vietjet Air, or Jetstar Airlines.
Reservations with Wildtour Co., Ltd. can be made through our website, email, or fax. Upon confirming a reservation:
A 50% deposit is required to secure the booking.
The remaining balance (50%) must be fully paid at least 45 days before the client’s arrival in the destination country or the tour’s start date. In some cases, final payment may be accepted upon arrival for international clients; please contact us for details.
If the final payment is not received by the due date, the reservation will be canceled, and cancellation charges will apply. Wildtour Co., Ltd. reserves the right to adjust any arrangements (including tours, programs, prices, and services) as needed for the Client’s or Agent’s best interest, with or without prior notice. We will then provide written confirmation and a receipt for your booking.
- Cash in any currency that will be convert to US dollars, exchange rate is referred at JSC Bank for Foreign Trade of Vietnam at the time you pay
- Credit card (Master, Visa, Dinner Club, American express) is accepted with an additional charge 3.5% of the total payment for processing via Onepay
- Paypal account: addititional charge 4.5% of total payment
- International bank transfer, payment should draft to one of following account:
Account name: Wildtour Co., LTD
No. 0071002967934
JSC Bank for Foreign Trade of Vietnam (Vietcombank)
Bank address: Vietcombank tower, 5 Cong Truong Me Linh - District 1 - HCM city, Vietnam
Swift add: BFTVVNVX 007
If you, a Client/Agent, cancel your trip, you must inform us in writing. In that case, you will have to pay a cancellation charge. The cancellation charges will be a certain percentage of the tour price as follows:
- 45 days before the tour commencing - 10% of the total tour price
- From 45 days to 30 days - 20 % of the total tour price
- From 29 days to 14 days - 40% of the total tour price
- From 14 days or no show - no refund
After the tour begins, any extra charges caused by clients' changes will be paid by clients
Any unused portion is neither refundable nor exchangeable
We calculate your refund on the day when we receive the written cancellation by Vietnam time. All refunds to the client will be processed within 30 days of receipt of your cancellation. The service charge of the refund is USD 50.00 per time.
It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, medical, repatriation, and loss of effects. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing.
Passports and Visa Requirements
It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your tour. We accept no responsibility for your failure to comply with these regulations.
Because of the constantly changing recommendations as to immunization requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your G.P or health centre. All costs arising out of failure to comply must be met at your own expense. Wildtour Co., LTD will always carry a first aid / medical kit appropriate to the area being visited. It cannot be emphasized enough that if you do have a health problem or physical limitation, we need to know about it so we can be prepared in the case of an emergency.
Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.
Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this, Wildtour Co., LTD and local ground agents reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.
Birdwatching is best enjoyed in a small group, and we aim to offer the best leader per group ratio around. This allows for more personal attention and better opportunities for all group members to see and enjoy the birdlife. To optimize your enjoyment and to enjoy more bird species we have restricted clients to a maximum of 6 to 10 per tour.
The price of each tour is calculated well in advance, and unexpected cost increases can sometimes occur. We reserve the right to increase the price of your tour subject to increases in the following items: governmental action, aircraft fuel, over-flying charges, and airport and transport charges. Even in this case, we will absorb an amount equivalent to 2% of the tour price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of 2% will be surcharged.
We have taken all reasonable steps to ensure that the tours published in this website have been properly arranged. The travel agents, vehicle hire, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will not accept liability for claims arising out of carriage by air or sea. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises.
Wildtour Co., LTD reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event of such negotiation and mutual understanding failing to resolve the issue, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.